Need access to your website?


WordPress

If you need to access your WordPress admin and have forgotten the pw then enter this in the url bar:

<your domain name>/wp-login.php?action=lostpassword

Enter your email address and you will receive an email which will allow you to reset the password. Check spam.


If I am not available for any reason:

You almost certainly have your own hosting account. If catalyst2 is your host (or if I renew hosting for you at catalyst2) then raise a ticket here and they will assist:
https://support.catalyst2.com/

When you have access to your WordPress website, update any themes and plugins. The WordPress version also if a new one is available. All with a few clicks. This may not be necessary as its most likely to be the case that all your plugins and themes will be set to update automatically. There may be a couple of exceptions or the update is scheduled. WordPress will indicate next to the plugin when the update is due to take place. You can wait or update immediately. Your website will almost certainly be set to automatically update WordPress to minor versions but not major versions. It’s often best to wait a couple of weeks and then manually update major releases so that plugins can catch up with any unforeseen issues.

DIVI theme: The majority of recent websites I have used DIVI for which I have a lifetime global license. The new versions update automatically so if the plugins and WP versions are set to update you may need to do nothing at all to keep your site secure. It is worth going in from time to time to see if anything is flagged like a major release of WP or a version of PHP (the latter is a ticket to catalyst2 or your host).

I do all the above as part of the service. This is if I am unavailable. Any issues contact me of course in the first instance or if I am not available use this email.


Not sure where your website is hosted. Check here.
Not sure where you domain is held. Check here.


.NET / Sql Server

If you need to access your .Net website and/or Sql Server db and if I am not available use this email for access details.

You almost certainly have your own hosting account. If catalyst2 is your host then raise a ticket here and they will assist:
https://support.catalyst2.com/